Our Services
Property
When the unexpected strikes, our expert Property Team provide swift, thorough, and impartial assessments to ensure fair and accurate settlements. We specialise in evaluating property damage for insurers, businesses, and individuals, delivering detailed reports, providing expert advice, and tailored solutions. With extensive industry knowledge across multiple lines including domestic, high net worth, commercial, ISR, strata and rural, our Team is here to assist. We have a commitment to integrity, streamline the claims process, minimise disputes, and assist our clients to achieve equitable outcomes. Whether dealing with fire, water, storm, theft, accidental damage, or catastrophe response, we are trusted across the industry to handle claims with precision and professionalism.
Public / Products Liability and Professional Indemnity
We provide specialist loss adjusting services for Public Liability, Product Liability, and Professional Indemnity claims, ensuring fair, efficient, and expert resolution. Our experienced team conducts thorough investigations, assesses liability, quantifies losses, and delivers clear, evidence-based outcomes. Whether handling third-party property damage, personal injury claims, defective products, or allegations of professional negligence, we work diligently to protect our clients' interests while facilitating fair outcomes. We are trusted across the industry to provide precise, and proactive claims management—minimising risks and maximising resolution efficiency.
Motor Plant and Heavy Machinery
Our expert Motor, Plant, and Heavy Machinery services provide accurate and efficient assessment of damage, loss, and liability for insurers, fleet operators, and businesses. From construction equipment and agricultural machinery to commercial fleets and industrial vehicles and general motor, we deliver detailed investigations, and expert technical analysis. Whether dealing with accident damage, mechanical failure, or complex liability claims, our team ensures swift, fair, and informed resolutions. Our expertise is relied upon to maintain operations via professional and proactive loss adjusting solutions.
Catastrophe Response
Pacific Claims has a proven track record in responding to Catastrophe events for major Insurers and Self-Insureds over the past three decades. Our ability to respond on an ‘as-needed’ basis is referenced by our response to Cyclones Larry, Monica, Ului, Yasi, Seroja, Debbie and Jasper, the 2011 and 2022 Brisbane and Northern NSW Floods, and the 2010 and 2011 New Zealand earthquakes. All these events had particular circumstances and instructions. Pacific Claims was engaged by International Reinsurers to undertake audit and negotiations on Commercial ISR and Business Interruption claims post the 2011 Thailand Floods. It included recovery of overpayments by cedents made on assessments undertaken by the International and Thai Local Adjusting Community.
Business Interruption
When unforeseen events disrupt operations, our Business Interruption services provide expert assessment and analysis to quantify financial losses accurately. We work closely with insurers, businesses, and stakeholders to evaluate lost revenue, increased operating costs, and recovery periods, ensuring fair and efficient claim resolution. Our team combines financial expertise with industry insight to deliver clear, evidence-based outcomes that support a swift return to business.
TPA
Our Third-Party Administration (TPA) services provide end-to-end claims management solutions tailored to insurers, corporations, and self-insured entities. We handle claims efficiently from initial notification to final settlement, ensuring compliance, accuracy, and cost-effective resolution. With expertise across multiple lines, including property, liability and motor we offer seamless claims processing, transparent reporting, and dedicated client support.
Loss Investigation
Our Loss Investigation services provide in-depth analysis and expert assessment to determine the cause, extent, and validity of claims. We conduct thorough investigations, gather evidence, and assess liability across various claim types, including property, liability, and financial losses. With a focus on accuracy, integrity, and efficiency, we deliver detailed reports that support fair and informed claim resolutions.
